Overview
Customer messages come through email, text, Facebook DMs, Instagram, Google Business Profile, and phone calls. Without a unified system, messages get missed and response times suffer. We set up a single communication hub where your team can see and respond to every customer interaction from one dashboard.
Two-Way SMS
Send and receive text messages with customers from a business number. Appointment confirmations, quick questions, and follow-ups happen via the channel customers prefer.
Unified Inbox
Email, SMS, Facebook DMs, Instagram DMs, and Google messages all in one place. Your team sees every conversation without switching between platforms.
Review Requests
Automated review request messages sent after every service completion. Happy customers get directed to Google. Unhappy customers get directed to private feedback. Smart routing protects your reputation.
Missed Call Text-Back
When you miss a call, an automatic text goes out within 60 seconds: 'Sorry we missed your call. How can we help?' This recovers leads that would otherwise call your competitor.
What You Get
- Unified inbox platform setup
- Two-way SMS configuration
- Social media DM integration
- Automated review request system
- Missed call text-back setup
- Broadcast messaging templates
- Staff training on the platform
Who This Is For
Businesses juggling multiple communication channels, teams that miss customer messages because they come through too many platforms, and businesses that want to automate review generation.
Get Started
Every engagement begins with a free consultation to understand your specific needs. Contact us at ben@oakenai.tech to discuss your project.