Overview
A new negative review sitting unanswered for a week tells potential customers you do not care. Real-time review monitoring ensures you see every review within minutes. We respond professionally to every review, escalate negative feedback appropriately, and track trends so you can address systemic issues before they multiply.
Real-Time Alerts
Instant notifications when new reviews appear on Google, Yelp, Facebook, or industry-specific platforms. You are never caught off guard by a review you did not know about.
Professional Responses
Every review gets a thoughtful response within 24 hours. Positive reviews receive personalized gratitude. Negative reviews receive empathetic, solution-oriented responses.
Escalation Protocol
Negative reviews trigger an escalation workflow. The reviewer is contacted privately to resolve their concern. If the issue is resolved, many reviewers update their rating voluntarily.
Trend Analysis
Monthly reporting on review sentiment trends. Are complaints about wait times increasing? Are more people mentioning a specific staff member positively? Data reveals patterns.
What You Get
- Review monitoring across all platforms
- Real-time alert configuration
- Professional response templates
- Negative review escalation protocol
- Monthly sentiment analysis report
- Quarterly trend reporting
- Review platform dispute filing (when applicable)
Who This Is For
Businesses that receive regular reviews and need help staying on top of responses, businesses that have received negative reviews they want to address professionally, and businesses in industries where reviews heavily influence customer decisions.
Get Started
Every engagement begins with a free consultation to understand your specific needs. Contact us at ben@oakenai.tech to discuss your project.