Overview
Social media is a conversation, not a broadcast. Community management means responding to comments, answering DMs, engaging with user-generated content, and maintaining a positive presence. We handle the day-to-day interactions so your audience feels heard and valued.
Comment Response
Every comment on your posts gets a timely, thoughtful response. Questions are answered, compliments are acknowledged, and negative feedback is handled professionally.
DM Management
Direct messages are responded to within hours with templates for common inquiries and personalized responses for unique questions. Leads from DMs flow into your CRM.
Review Response
Reviews on Facebook, Google, and Yelp get professional responses. Positive reviews receive genuine gratitude. Negative reviews are addressed with empathy and resolution offers.
UGC Curation
When customers post about your business, we find it, engage with it, and share it (with permission). User-generated content is the most trusted form of marketing.
What You Get
- Daily comment monitoring and response
- DM response management
- Review response across platforms
- Community engagement strategy
- User-generated content curation
- Community guidelines creation
- Monthly community health report
Who This Is For
Businesses with growing social media followings that need help keeping up with engagement, businesses that receive frequent DMs with customer inquiries, and brands that want to build a loyal community.
Get Started
Every engagement begins with a free consultation to understand your specific needs. Contact us at ben@oakenai.tech to discuss your project.